Privacy Policy

1. Introduction

At Bitnexus, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, store, and safeguard your personal data when you engage with our services, including web design, software development, managed services, hosting, and maintenance.

2. Information We Collect

We only collect the information necessary to build, operate, and maintain your services. This may include:

• Contact Information: such as your name, email address, phone number, and mailing address to facilitate communication and service setup.
• Billing Information: which may include details like your billing address and transaction history. Note: We do not store payment card information on our servers. All payment details are securely handled by the payment processor (e.g., credit card provider or third-party payment platform).
• Technical Data: such as IP addresses, browser type, and other device-related information, collected through cookies or similar tracking technologies to improve user experience and troubleshoot technical issues.
• Project-Related Information: content, design preferences, and other materials you provide in order for us to develop and manage your website, software, or hosting environment.

3. How We Use Your Information

We only use your personal information to:

• Provide, maintain, and enhance our services (web design, software development, hosting, etc.).
• Communicate with you regarding project updates, billing, and support.
• Process payments and manage transactions through secure third-party payment processors.
• Improve our service offerings based on user feedback and technical usage data.
• Comply with legal obligations, resolve disputes, and enforce agreements.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal data. We may share data in the following situations:

• Service Providers: We use trusted third-party providers (e.g., hosting partners, payment processors, etc.) to perform critical functions. These providers have access to certain personal data only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.
• Legal Requirements: If required by law or in response to valid requests from public authorities (e.g., a court or a government agency), we may disclose your personal information.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Once we have no ongoing legitimate need to process your personal information, we will securely delete or anonymize it.

6. Security Measures

We take security seriously and implement commercially reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no transmission of data over the internet can be guaranteed as 100% secure, so we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights such as the right to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us using the information provided below.

8. Third-Party Payment Processing

When you purchase services from us, your payment information is processed by our chosen payment processor (e.g., a credit card issuer or third-party payment platform). Please consult the processor’s privacy policy for details on how they handle your personal data. We do not store full payment details on our servers.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting a notice on our website or sending you an email, and we will revise the “Last Updated” date at the bottom of this policy.

10. Contact Us

If you have any questions or concerns about this policy or our data practices, please contact us at:

• Email: privacy@bitnexus.com

Last Updated: 01/26/2025